Hotel Tierra Maya

Your reservation must be guaranteed with a deposit. You will have an opportunity to guarantee your reservation once you make your reservation and receive your confirmation invoice. Tierra Maya accepts all major credit cards for advance reservations only and you will have two ways in which to secure reservations.

If you choose to guarantee your reservation with a deposit, your deposit is non-refundable and the balance of your reservation is due in cash upon arrival at Hotel Tierra Maya. We will not refund deposits due to canceled flights, changes in travel itineraries (whether they are your changes, an airline’s changes, or another property’s changes for which you have reservations), changes in personal schedules, family emergencies, or for any reason other than Hotel Tierra Maya being unable to open for business. We highly recommend travel insurance if you are traveling during hurricane season, or if you have uncertain scenarios related to your family or your work schedule.
If you opt to prepay your entire reservation with your credit card, you may do so. If you need to cancel your reservation, you may cancel, in writing, no less than 30-days prior to arrival to receive a 50% refund of your prepayment.

In the case of prepaid flyfishing group reservations, cancellations must be received, in writing, at least 60 days in advance of arrival to receive a 50% refund on your prepayment. However, all deposits are non-refundable in all cases.
Changes to arrival and departure dates are often not possible after reservations are made and deposits are forfeited if original reservation cannot be honored by client and Hotel Tierra Maya cannot accommodate a change to your original dates of arrival and/or departure.
No refunds on early departure
Credit cards are accepted for advance reservations only. Balances must be paid in cash upon arrival.
Restaurant charges are to be paid in Mexican Pesos. There are no ATM machines or banks in or near Xcalak, so bring plenty of cash or pesos BEFORE traveling. In-room safes are provided in three of our downstairs rooms and Hotel Tierra Maya has an office safe for personal valuables and money.
Tierra Maya does not honor traveler's checks. Few of the Mexican Banks will accept traveler’s cheques from their account holders, so traveler’s cheques are accepted by very few hotels or restaurants in Xcalak.
We grant a 24-hour grace period from the time you make your reservation to guarantee your reservation. You will receive instructions on your confirmation invoice.
If you have any questions regarding our policies, please inquire BEFORE making your reservation
Notes from the Owners: Our policies are quite lenient compared with other small hotel/resorts in the Caribbean where many hotel/resorts force you to pay for your entire stay when making your reservation. We offer two methods of guaranteeing your reservation - 50% non-refundable deposit and Prepayment for those who like to carry as little cash as possible. Unlike other small hotel/resorts, we do not have a minimum-stay here at Tierra Maya. We employ and maintain a full-time staff of seven local Mexican and Mayan employees. Our policies are quite different and more stringent than some other large hotels because we are small and depend on our clients to make responsible decisions when traveling to our remote area of Yucatan. We are not located in a large city like Cancun or Cozumel or even Chetumal, where walk-in traffic is common and hotel advertising campaigns are profound. We depend on advance reservations, usually through our internet presence and from our good reputation, and when you cancel your reservation with us, we have already turned away others who would’ve liked to stay with us. Many times, we turn away large groups because we are bound to honor your one or two-room reservation. And most times, we are bound to pay reservation service commissions for your reservation since we use two reservation services in the United States to make it easier for you to communicate with us. These commissions come out of our pocket, not yours. We are also paying international credit card transaction fees to process your deposits and payments which is not an expense we pass on to you. So, we are not trying to be unreasonable. We feel that we give you every opportunity to read and understand our policies prior to making your reservation. Our policies are printed on our web site and on our confirmations that are sent to you when you make your reservation.
For more information related to Ground Transportation to and from the Cancun Airport to Xcalak, Trip and Travel Insurance, Car Rental Agencies, and more, please click on our "Links" link on our web site http://www.tierramaya.net .