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* Tierra Maya Cancellation Policies *
Your reservation must be guaranteed with a deposit. You will have an opportunity to guarantee your
reservation once you make your reservation and receive your confirmation invoice. Tierra Maya accepts
all major credit cards for advance reservations only and you will have two ways in which to secure
reservations.
If you choose to guarantee your reservation with a deposit, your deposit is non-refundable and
the balance of your reservation is due in cash upon arrival at Hotel Tierra Maya. We will not
refund deposits due to canceled flights, changes in travel itineraries (whether they are your
changes, an airline’s changes, or another property’s changes for which you have reservations),
changes in personal schedules, family emergencies, or for any reason other than Hotel Tierra Maya
being unable to open for business. We highly recommend travel insurance if you are traveling during
hurricane season, or if you have uncertain scenarios related to your family or your work schedule.
If you opt to prepay your entire reservation with your credit card, you may do so. If you need to
cancel your reservation, you may cancel, in writing, no less than 30-days prior to arrival to receive
a 50% refund of your prepayment.
Changes to arrival and departure dates are often not possible after reservations are made and deposits
are forfeited if original reservation cannot be honored by client and Hotel Tierra Maya cannot
accommodate a change to your original dates of arrival and/or departure.
No refunds on early departure
Credit cards are accepted for advance reservations only. Balances must be paid in cash upon arrival.
Restaurant charges are to be paid in Mexican Pesos. There are no ATM machines or banks in or near
Xcalak, so bring plenty of cash or pesos BEFORE traveling. In-room safes are provided in three of
our downstairs rooms and Hotel Tierra Maya has an office safe for personal valuables and money.
Tierra Maya does not honor traveler's checks. Few of the Mexican Banks will accept traveler’s cheques
from their account holders, so traveler’s cheques are accepted by very few hotels or restaurants in
Xcalak.
We grant a 24-hour grace period from the time you make your reservation to guarantee your reservation.
You will receive instructions on your confirmation invoice.
If you have any questions regarding our policies, please inquire BEFORE making your reservation
Notes from the Owners: Our policies are quite lenient compared with other small hotel/resorts in the
Caribbean where many hotel/resorts force you to pay for your entire stay when making your reservation.
We offer two methods of guaranteeing your reservation - 50% non-refundable deposit and Prepayment for
those who like to carry as little cash as possible.
Unlike other small hotel/resorts, we do not have a minimum-stay here at Tierra Maya. We employ and
maintain a full-time staff of seven local Mexican and Mayan employees. Our policies are quite
different and more stringent than some other large hotels because we are small and depend on our
clients to make responsible decisions when traveling to our remote area of Yucatan. We are not
located in a large city like Cancun or Cozumel or even Chetumal, where walk-in traffic is common
and hotel advertising campaigns are profound. We depend on advance reservations, usually through
our internet presence and from our good reputation, and when you cancel your reservation with us,
we have already turned away others who would’ve liked to stay with us. Many times, we turn away
large groups because we are bound to honor your one or two-room reservation. And most times, we
are bound to pay reservation service commissions for your reservation since we use two reservation
services in the United States to make it easier for you to communicate with us. These commissions
come out of our pocket, not yours. We are also paying international credit card transaction fees
to process your deposits and payments which is not an expense we pass on to you. So, we are not
trying to be unreasonable. We feel that we give you every opportunity to read and understand our
policies prior to making your reservation. Our policies are printed on our web site and on our
confirmations that are sent to you when you make your reservation.
For more information related to Ground Transportation to and from the Cancun Airport to Xcalak,
Trip and Travel Insurance, Car Rental Agencies, and more, please click on our "Links"
link on our web site http://www.tierramaya.net .
(REQUIRED)
Contact Information: Email Here for Reservation Info
